With one on-line registration, prospects can buy robots, supply and purchase spare components, handle their KUKA property, and entry coaching supplies and cloud-based software program – at any time, from anyplace and on any internet-enabled gadget.
SHELBY TOWNSHIP, Mich., Aug-21-2023 – KUKA prospects now can discover extra options and comfort on the relaunched and expanded my.KUKA digital buyer platform. With one on-line registration, prospects can buy robots, supply and purchase spare components, handle their KUKA property, and entry coaching supplies and cloud-based software program – at any time, from anyplace and on any internet-enabled gadget.
Buy new robots and spare components
KUKA prospects can supply and buy new robots instantly via the KUKA Market at my.KUKA.com. Primary product info is out there with out logging in, so even potential customers can view a product overview and particulars together with payloads, attain, mounting positions, movement vary, speeds and typical functions. For registered customers, the system assists in matching functions and processes with a choice of applicable robots, together with the LBR iisy. As soon as prospects discover the correct robots, they will organize them instantly via my.KUKA.
Clients can also choose spare components, examine availability and order and buy them on-line. From cables and controllers to show pendants and standalone equipment, my.KUKA provides a big selection of elements. The whole purchasing course of – from product choice and configuration via checkout – supplies an expertise much like client retail websites. Navigation, design and performance mix for a cohesive Market expertise.
Handle robots and digital property
Registered customers of the my.KUKA platform can enter product information about every of their robots instantly into the system. This asset monitoring course of not solely centralizes details about every of the client’s KUKA robots, but in addition makes it simple to seek out and order the correct components for every product. The KUKA Components-Finder system mechanically shows itemized relevant spares for every registered robotic.
The my.KUKA platform additionally helps prospects observe and handle software program packages and licenses. As soon as they log in, they see precisely which software program merchandise and variations they’ve licensed and on what number of programs they will set up their software program.
Monitor order historical past
As soon as prospects log in to my.KUKA, they will see their order historical past and make sure once they made every buy. The “my Property” characteristic lists any registered merchandise and supplies a custom-made view of all bought gadgets, which simplifies components orders. Any gadgets bought via my.KUKA are registered mechanically, which saves time and simplifies asset coordination. This available asset and order historical past supplies additional ease and comfort for patrons with a number of KUKA merchandise.
Discover technical info and request assist
From questions on utilizing the my.KUKA portal itself to application-based inquiries about processes, programming and robotic habits, my.KUKA unifies buyer assist. Clients can evaluate open assist instances and request help instantly via the platform, even for advanced questions on programming procedures or perform failures.
The my.KUKA platform additionally hyperlinks on to the KUKA Xpert data database and the expanded Incessantly Requested Questions useful resource to supply easy accessibility to technical documentation. Moreover, the iiQKA buyer discussion board supplies in-depth articles concerning the new KUKA iiQKA.OS working system and the complete iiQKA Ecosystem. These discussion board sources can be found even with out first logging in to my.KUKA.
Entry coaching choices
Together with technical info and product assist, my.KUKA additionally hyperlinks on to KUKA coaching sources, together with the my.KUKA getting began sources, with movies and shows that cowl all facets of the platform. From login and registration to an summary of the Market, robotic configurator, order course of and components finder, these sources introduce new customers to my.KUKA and provides current prospects a tour of recent platform options.
The KUKA Faculty coaching catalog is also linked on to my.KUKA, so customers can e-book in-person and on-demand digital instruction for operators, setup personnel, programmers, startup technicians, service and upkeep personnel, and planning and design employees. These programs cowl all the things from robotic and cell operations to set up, commissioning, mechanical servicing, software program simulators and program operations.
Redesigned for comfort
KUKA redesigned my.KUKA for simpler navigation, faster entry to info and a time-saving, unified purchasing expertise. The brand new consumer interface and expanded product-finding capabilities mix to make my.KUKA an intuitive, easy-to-use vacation spot for in-depth buyer sources and assist.
KUKA
KUKA is a worldwide automation company with gross sales of round 3.3 billion euro and roughly 14,000 staff. The corporate is headquartered in Augsburg, Germany. As one of many world’s main suppliers of clever automation options, KUKA provides prospects all the things they want from a single supply: from robots and cells to totally automated programs and their networking in markets reminiscent of automotive, electronics, metallic & plastic, client items, e-commerce/retail and healthcare.