Since generative AI first captured the world’s consideration a 12 months and a half in the past, there’s been a vigorous dialogue about what, precisely, the brand new expertise is finest used for. Whereas all of us loved these early humorous chats and witty limericks, we’ve rapidly found that lots of the largest AI alternatives are clearly within the enterprise.
Our prospects and companions at Google Cloud have discovered actual potential for creating new processes, efficiencies, and improvements with generative AI. For proof, look no additional than the 300-plus organizations who’re featured at this week’s Subsequent occasion in Las Vegas.
In a matter of months, organizations like these have gone from AI serving to reply questions, to AI making predictions, to generative AI brokers. What makes AI brokers distinctive is that they will take actions to realize particular targets, whether or not that’s guiding a consumer to the right pair of sneakers, serving to an worker on the lookout for the fitting well being advantages, or supporting nursing employees with smoother affected person hand-offs throughout shifts adjustments.
In our work with prospects, we preserve listening to that their groups are more and more centered on bettering productiveness, automating processes and modernizing the shopper expertise. These goals at the moment are being achieved by means of the AI brokers they’re growing in six key areas: customer support; worker empowerment; inventive ideation and manufacturing; knowledge evaluation; code creation; and cybersecurity.
These particular capabilities are made potential largely by the brand new multimodal capability of generative AI and AI basis fashions, which permit brokers to deal with duties throughout a variety of communications modes, together with textual content, voice, video, audio, code, and extra. With human assist, brokers can converse, motive, study, and make selections.